Frequently Asked Questions
Shopping Information
Do You Ship Internationally?
We do ship internationally, but highly recommend that all international orders be shipped via Fedex. For orders over $1500 USD, FedEx international shipping (priority method with tracking) is included, for all other orders, inquire for a quote. We can use USPS priority, but discourage use of USPS first class mail for international orders at this time, unless the customer is willing to accept the sometimes 1-2 month or more shipping period for this method.
What Shipping Methods Are Available?
For domestic (USA) orders, all packages with an order value of less than $1000 USD will be sent via United States Postal Service (USPS) priority mail, a safe and cost-effective method. For orders over $1000 USD, FedEx shipping within the USA is included. We can also ship via UPS or DHL, but prefer to use FedEx or the United States Postal Service.
Do you accept payment methods other than PayPal?
You are welcome to mail a personal check (please include telephone number and/or driver’s license number on the check if we have not done business before). Bank wires are also welcome. However, the PayPal platform built in to our order checkout does NOT require a paypal account to use, you can pay using a debit or credit card at no charge.
How Long Will It Take To Get My Package?
Typically, USPS priority mail is delivered to most USA destinations in 2-5 days. USPS priority mail international takes 6-14 days to most countries, depending on distance and customs restrictions. FedEx priority international is typically less than one week from door-to-door.
What if I don’t see what I’m looking for?
We have thousands of specimens in stock and are buying new collections and new finds all the time. If you don’t see what you are looking for, please reach out to Phil by email or phone and he will be happy to try and help you find the next special piece for your collection.
Do you accept time payments (layaway)?
For specimens over $500 USD, we do offer payment plans, which have no interest and flexible payment schedules to fit your time and budget. Specimens will be mailed once payment is received in full, and will be securely stored in your shipping package at our office until that time.
Payment Information
How Long Will It Take To Get My Package?
Most packages shipped within the USA should arrive in 3-5 days from the time of you placing your order. For international shipments, please allow 5-7 days time. You will get a notification email once your package has been shipped (if you do not see an email, please check your “spam” box or contact us).
What Shipping Methods Are Available?
We typically ship via the United States Postal Service (Priority Mail), but prefer to use FedEx Express service for any purchase over ~$1500 USD.
Do You Ship Internationally?
Yes, we ship internationally. We will also combine purchases to get you the best possible overall shipping rate, and will refund any amount in excess of the actual shipping cost for your package.
I Live in a Country with Import Restrictions, Can You Ship to my Country?
With a very small number of exceptions (the Russian Federation, North Korea, etc) we can ship to pretty much any country, but if you have concerns about import restrictions, policies concerning radioactive minerals/packages, or customs duties, please do not hesitate to contact us.
Is Buying On-Line Safe?
We use state-of-the-art encryption technology backed by Paypal and Square, two of the world’s largest payment processing companies, to make sure you personal information and your banking information is safe and secure at all times during your purchase.
What Payment Methods Are Accepted?
We use PayPal as our main payment platform, but you do not need a PayPal account to purchase form us, we have a safe and seamless system for credit and/or debit card use embedded in our payment platform. Other payment options including mailing us a check, an in-person cash payment, or a wire transfer. Please contact us prior to your purchase if you would like to use one of these payment options.
Orders & Returns
How do I place an Order?
We use WooCommerce, a safe, encrypted payment processing and E-commerce system used and trusted by thousands of small businesses. Once you have added specimens to your cart online which you would like to purchase, simply hit “checkout’ and you will be taken to a secure page where you can enter shipping and personal information for your order, and securely pay.
Do I need an account to place an order?
You are welcome to use the one-time “guest checkout” option for your order, but we recommend creating an account, for easy future orders, getting on our email list for updates, shows, and special events, and also to hear about sales and promotions we will be having throughout the year.
Who should I to contact if I have any queries?
Please contact us via email or phone (+1 973 495 2714) if you have any questions or concerns about your order.
How Can I Cancel Or Change My Order?
Login to your account page and you should be able to hit ‘cancel’ to cancel an order, as well as change details such as shipping or billing address. For changes to shipping details, please contact Phil Persson by phone or email as well.
How Do I Track My Order?
Once you place your order, you will receive an order confirmation email. When your package is shipped (typically within 24 hours but sometimes up to 48 hours later), you will receive a second email with the USPS or FedEx tracking number for your package, which you can use to monitor its progress on its way to you.
How Can I Return a Product?
We offer a 14-day return policy where, if you are not fully satisfied with your order, you can return your minerals for a full refund within 14 days of your order. The buyer pays return shipping.